# Check-in History Help ## Overview Check-in History displays past check-in and check-out records. Use filter functions to narrow down by specific periods or statuses.  ## Key Features - View list of check-in/check-out history - Filter by date, email, plan name, etc. - Display statistics - View entry/exit keys --- ## Filters | Filter | Description | |--------|-------------| | Date Range | Specify start and end dates | | Time Range | Specify start and end times | | Email Address | Search by guest email address | | Plan Name | Filter by plan name used | | Reservation Number | Reservation number (for accommodation plans) | | Stay Status | Before Use/Staying/Checked Out | | Event | Check-in/Check-out/Cancel, etc. | --- ## Display Fields | Field | Description | |-------|-------------| | Email Address | Guest's email address | | Check-in Date/Time | Date and time of check-in | | Check-out Date/Time | Date and time of check-out | | Check-in Plan Name | Applied pricing plan | | Check-in Status | Check-in state | | Check-out Status | Check-out state | | Total Payment Amount | Total payment amount | | Entrance Key | Display entry QR code | | Exit Key | Display exit QR code | --- ## Stay Status | Status | Description | |--------|-------------| | Before Use | Reserved but not yet checked in | | Staying | Checked in and currently in use | | Auto-Checkout Pending | Auto-checkout is being processed | | Checked Out | Check-out complete | --- ## Statistics The following statistics are displayed on the right side of the screen: | Statistic | Description | |-----------|-------------| | Total Check-ins | Total check-ins within the displayed period | | Staying | Number of guests currently staying | | Before Use | Number of reservations waiting to check in | | Checked Out | Number of completed check-outs | | Total Usage Amount | Total amount for the displayed period | --- ## Actions ### Viewing Entry/Exit Keys Click the "Entrance Key" or "Exit Key" button on each history item to display the QR code. ### Recording a receipt against a postpaid balance (settling outstanding cash) For a stay on a postpaid plan (the amount is finalized after use) with an outstanding balance, a red **"Outstanding: ¥○○"** label and a **"Record payment"** button appear below the stay's total amount. Neither appears on a stay with a ¥0 outstanding balance (fully settled). 1. Click **"Record payment"** to open the receipt dialog 2. Enter the amount received (defaults to the full outstanding amount), the payment method (cash / bank transfer / other), the date and time received, and an optional note 3. Click **"Record receipt"** — the receipt is recorded and the outstanding amount is reduced by that amount > **⚠️ This is the one screen that accepts a partial receipt.** A reservation's or a membership fee's receipt only records an amount that exactly matches what is due, but here you can record only part of the outstanding balance (e.g. recording ¥1,000 against an outstanding ¥3,000 is valid). You cannot, however, record more than the outstanding amount — doing so returns "The amount received does not match the amount due." > This screen settles a postpaid balance on a stay that has already checked in — it does not issue a new key (the guest is already checked in). For settling an on-site payment before check-in, see ["Received on-site" on the reservation detail](reservation.md#recording-an-on-site-payment-received-on-site); for on-site membership fees, see [Membership Plans and Usage Quotas](membership-plans.md#feature-17-recording-an-on-site-fee-receipt). ### Data Export Currently, on-screen data export functionality is not provided. You can retrieve data using the API. --- ## Auto-Checkout Auto-checkout automatically checks out guests when their plan's usage period ends. No manual action is required from facility owners or guests. ### How Auto-Checkout Works Guests are automatically checked out at the following times depending on the plan type: | Plan Type | Auto-Checkout Timing | |-----------|---------------------| | Accommodation | At the reservation end date/time | | Daily Flat | At the end of the usage period | | Hourly | At business hours closing time (24 hours after check-in for 24H facilities) | | Time Slot Booking | At the end of the booked time slot | | Duration Flat | At the end of the usage period | | One-Time | 24 hours after check-in | ### Auto-Checkout in History Auto-checkout records are displayed with the checkout type "Auto." Manual checkouts display as "Manual," so you can easily distinguish between them. ### Auto-Checkout Pending Status When an auto-checkout is being processed, the status shows "Auto-Checkout Pending." This typically changes to "Checked Out" within a few minutes. --- ## FAQ ### Q: How long is check-in history stored? A: History is stored indefinitely. ### Q: Can I force checkout a staying guest? A: Forced checkout is not available from this screen. Guests must perform checkout themselves, or wait for the auto-checkout to occur when the plan's usage period ends. ### Q: Can I use past QR codes? A: No, QR codes for checked-out guests are invalidated. Also, QR codes have an expiration time. ### Q: What is auto-checkout? A: Auto-checkout is a feature that automatically checks out guests when their plan's usage period ends. For example, accommodation plans auto-checkout at the reservation end time, and hourly plans auto-checkout when business hours end. No manual checkout action is needed. ### Q: What happens with billing when auto-checkout occurs? A: Billing follows the plan's payment settings. For prepaid plans, payment has already been completed at check-in. For postpaid plans, the amount is finalized based on the actual usage time. ### Q: Can I disable auto-checkout? A: Auto-checkout is automatically configured based on the plan type and cannot be disabled individually. All plans have auto-checkout at the end of their usage period. ### Q: The "Record payment" button doesn't show up A: The button does not appear on a stay with a ¥0 outstanding balance (already settled), or on a stay that has no postpaid balance to begin with (a fully prepaid stay). ### Q: Can I record a receipt for more than the outstanding amount? A: No. Entering an amount greater than the outstanding balance returns "The amount received does not match the amount due" and is not recorded. Handle any excess separately, for example with a refund. --- ## Related Pages - [Check-in List](checkin-list.md) - [Check-in Configuration](checkin-config-form.md) - [Unlock Lab](unlock-lab.md) - [Reservation Creation & Editing](reservation.md) - [Membership Plans and Usage Quotas](membership-plans.md) - [Ticket Books](ticket-books.md) --- Last updated: 2026-09-08 - Documented recording a receipt against a postpaid balance ("Record payment" button, partial receipts allowed) (Epic #3421 / #3428)