Terms of Service

Last updated: March 2026

1. Service Description

UnlockOS provides a cloud-based smart access management platform ("the Service") that enables facility operators to manage entry, billing, and guest access through smart lock integrations and related APIs. By using the Service, you agree to these Terms of Service.

2. User Accounts

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

3. Payment Terms

Fees for the Service are billed in accordance with the pricing plan selected at the time of subscription. All fees are non-refundable unless otherwise stated. We reserve the right to modify pricing with 30 days' advance notice.

4. Acceptable Use

You agree not to use the Service for any unlawful purpose, to interfere with the Service's operation, to attempt unauthorized access to any systems, or to transmit malicious code. We reserve the right to suspend accounts that violate these terms.

5. Limitation of Liability

To the maximum extent permitted by law, UnlockOS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

6. Termination

Either party may terminate this agreement with 30 days' written notice. We may suspend or terminate your account immediately if you breach these terms. Upon termination, your right to use the Service ceases and we may delete your data after a reasonable retention period.

7. Governing Law

These terms are governed by and construed in accordance with the laws of Japan. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Tokyo, Japan.