Go Portal (Facility Page) Help
Overview
The Go portal (go.unlockos.io/{slug}) is a public page that gathers every service a facility uses behind a single URL. No login is required — a guest who opens it sees the list of services available at that facility.
It is meant as the one URL a facility without its own website can hand to guests. Whether to use Go at all is per-facility (Basic Settings → App display settings).
Keys and history live in the Member app. Go used to have a login and a "Key Hub" key list; keys, reservations, check-in and history have all moved to
member.unlockos.io/{slug}. Go no longer has a login.
Key Features
- Share every facility app behind one URL
- Auto-redirect when only one app is enabled
- Show a list when several apps are enabled
- No login required — the whole page is viewable signed out
- Works on any device (mobile, tablet, desktop)
- Backwards compatible: old
facilityId-based URLs redirect automatically
Keys, Check-in and History Are in the Member App
Once a guest follows a tile out of the Go portal, this is where they actually do things:
| What the guest wants | Where it happens |
|---|---|
| Show a key / unlock | Member app (member.unlockos.io/{slug}) |
| Check in from a reservation | Member app, or the booking app |
| Check in as a walk-in | Check-in app (checkin.unlockos.io/{slug}) |
| See usage & payment history | Member app → MyPage → Usage & Payment History |
| Buy a ticket book / see the balance | Member app tickets (member.unlockos.io/{slug}/tickets) |
go.unlockos.io/{slug}/history forwards to the Member app's history page, because LINE receipts already delivered to guests link there.
Portal Landing
Opening the Go portal shows the services available at the facility.
| Icon | Service | Description |
|---|---|---|
| Check mark | Check-in | Check in to the facility |
| Calendar | Booking | Book a space |
| User | Member | Membership services |
| Ticket | Ticket Book | Buy ticket books and check your balance |
| Lock | Locker | Use a locker |
| House | Resident | Resident services |
| Monitor | Front Desk | Front desk |
Facility information (address, contact, overview) appears below the list. Only fields filled in under Basic Settings are shown.
If only one service is available, the portal is skipped and the guest goes straight to it.
Changing Language
The language toggle at the top right (JP / EN) switches between Japanese and English instantly. The choice is remembered in the browser.
How It Works
URL Patterns
| Pattern | Behavior |
|---|---|
go.unlockos.io/{slug} |
Show available apps (auto-redirect when there is only one) |
go.unlockos.io/{slug}/history |
Forward to the Member app's history |
Any other go.unlockos.io/{slug}/... |
Return to the app list |
To link straight to one app, use that app's own URL (table below) rather than going through Go.
Apps Shown in the Portal
| App | Destination URL |
|---|---|
| Check-in | checkin.unlockos.io/{slug} |
| Booking | booking.unlockos.io/{slug} |
| Member | member.unlockos.io/{slug} |
| Ticket Book | member.unlockos.io/{slug}/tickets |
| Locker | locker.unlockos.io/{slug} |
| Resident | resident.unlockos.io/{slug} |
| Front Desk | frontdesk.unlockos.io/{slug} |
Which apps appear is auto-detected from the facility's configuration. Ticking boxes under Basic Settings → App display settings replaces auto-detection with that selection.
Auto-Redirect Behavior
When a facility has exactly one app enabled, opening go.unlockos.io/{slug} redirects straight to it without showing the portal page. No extra step for the guest.
Accessing the Short URL
The facility short URL is shown in the app-URL panel under Basic Settings.
- Open Basic Settings.
- Set or check the slug in the "App URLs" field.
- The panel below the slug input shows the short URL (
go.unlockos.io/{slug}). - Use the copy button, or the QR code shown next to it.
Security
- The portal page contains no API keys or internal IDs.
- It has no login, so no guest personal data passes through this page.
- Old URLs carrying
facilityIdorconfigIdas query parameters redirect to the slug-based URL, which is what removed API keys from public URLs. - Rate limit: 60 requests per minute per IP address.
- An unknown facility returns a 404 page.
FAQ
Q: I don't see my keys
A: Keys are in the Member app (member.unlockos.io/{slug}). Check that you are signed in with the right email address, that your membership is active, and that your reservation exists. Contact facility staff if the problem persists.
Q: The "Log in" button is gone
A: Go is a public page now and no longer has a login. Sign in to the Member app for keys, reservations and history.
Q: What happens if a guest uses the wrong slug?
A: They get a "Facility not found" 404 page. Check the URL or QR code, and contact facility staff if it persists.
Q: Can I link directly to a specific app instead of going through the portal?
A: Yes — use that app's URL from the "Apps Shown in the Portal" table above.
Q: Is the portal page available in English?
A: Yes. Use the language toggle at the top right to switch between Japanese and English.
Q: What happens if I change the slug?
A: URLs using the old slug (go.unlockos.io/{old-slug}) stop working. Update printed QR codes and any links you have already shared.
Q: Is the portal page indexed by search engines?
A: Not currently. robots.txt and a noindex directive keep crawlers off it.
Related Pages
- Basic Settings - Set your facility slug and view all app URLs
- Guest Check-in - Check-in steps for guests
- Guest Reservation - View and manage reservations
- Check-in Configuration - Configure the check-in app
- Booking - Configure the booking app
- Delivery Management - Issue resident registration QR codes
Last updated: 2026-09-02 - Go reduced to a public page (login, Key Hub and bottom navigation removed; keys and history moved to the Member app)