Check-in History Help
Overview
Check-in History displays past check-in and check-out records. Use filter functions to narrow down by specific periods or statuses.
Key Features
- View list of check-in/check-out history
- Filter by date, email, plan name, etc.
- Display statistics
- View entry/exit keys
Filters
| Filter | Description |
|---|---|
| Date Range | Specify start and end dates |
| Time Range | Specify start and end times |
| Email Address | Search by guest email address |
| Plan Name | Filter by plan name used |
| Reservation Number | Reservation number (for accommodation plans) |
| Stay Status | Before Use/Staying/Checked Out |
| Event | Check-in/Check-out/Cancel, etc. |
Display Fields
| Field | Description |
|---|---|
| Email Address | Guest's email address |
| Check-in Date/Time | Date and time of check-in |
| Check-out Date/Time | Date and time of check-out |
| Check-in Plan Name | Applied pricing plan |
| Check-in Status | Check-in state |
| Check-out Status | Check-out state |
| Total Payment Amount | Total payment amount |
| Entrance Key | Display entry QR code |
| Exit Key | Display exit QR code |
Stay Status
| Status | Description |
|---|---|
| Before Use | Reserved but not yet checked in |
| Staying | Checked in and currently in use |
| Auto-Checkout Pending | Auto-checkout is being processed |
| Checked Out | Check-out complete |
Statistics
The following statistics are displayed on the right side of the screen:
| Statistic | Description |
|---|---|
| Total Check-ins | Total check-ins within the displayed period |
| Staying | Number of guests currently staying |
| Before Use | Number of reservations waiting to check in |
| Checked Out | Number of completed check-outs |
| Total Usage Amount | Total amount for the displayed period |
Actions
Viewing Entry/Exit Keys
Click the "Entrance Key" or "Exit Key" button on each history item to display the QR code.
Recording a receipt against a postpaid balance (settling outstanding cash)
For a stay on a postpaid plan (the amount is finalized after use) with an outstanding balance, a red "Outstanding: ¥○○" label and a "Record payment" button appear below the stay's total amount. Neither appears on a stay with a ¥0 outstanding balance (fully settled).
- Click "Record payment" to open the receipt dialog
- Enter the amount received (defaults to the full outstanding amount), the payment method (cash / bank transfer / other), the date and time received, and an optional note
- Click "Record receipt" — the receipt is recorded and the outstanding amount is reduced by that amount
⚠️ This is the one screen that accepts a partial receipt. A reservation's or a membership fee's receipt only records an amount that exactly matches what is due, but here you can record only part of the outstanding balance (e.g. recording ¥1,000 against an outstanding ¥3,000 is valid). You cannot, however, record more than the outstanding amount — doing so returns "The amount received does not match the amount due."
This screen settles a postpaid balance on a stay that has already checked in — it does not issue a new key (the guest is already checked in). For settling an on-site payment before check-in, see "Received on-site" on the reservation detail; for on-site membership fees, see Membership Plans and Usage Quotas.
Data Export
Currently, on-screen data export functionality is not provided. You can retrieve data using the API.
Auto-Checkout
Auto-checkout automatically checks out guests when their plan's usage period ends. No manual action is required from facility owners or guests.
How Auto-Checkout Works
Guests are automatically checked out at the following times depending on the plan type:
| Plan Type | Auto-Checkout Timing |
|---|---|
| Accommodation | At the reservation end date/time |
| Daily Flat | At the end of the usage period |
| Hourly | At business hours closing time (24 hours after check-in for 24H facilities) |
| Time Slot Booking | At the end of the booked time slot |
| Duration Flat | At the end of the usage period |
| One-Time | 24 hours after check-in |
Auto-Checkout in History
Auto-checkout records are displayed with the checkout type "Auto." Manual checkouts display as "Manual," so you can easily distinguish between them.
Auto-Checkout Pending Status
When an auto-checkout is being processed, the status shows "Auto-Checkout Pending." This typically changes to "Checked Out" within a few minutes.
FAQ
Q: How long is check-in history stored?
A: History is stored indefinitely.
Q: Can I force checkout a staying guest?
A: Forced checkout is not available from this screen. Guests must perform checkout themselves, or wait for the auto-checkout to occur when the plan's usage period ends.
Q: Can I use past QR codes?
A: No, QR codes for checked-out guests are invalidated. Also, QR codes have an expiration time.
Q: What is auto-checkout?
A: Auto-checkout is a feature that automatically checks out guests when their plan's usage period ends. For example, accommodation plans auto-checkout at the reservation end time, and hourly plans auto-checkout when business hours end. No manual checkout action is needed.
Q: What happens with billing when auto-checkout occurs?
A: Billing follows the plan's payment settings. For prepaid plans, payment has already been completed at check-in. For postpaid plans, the amount is finalized based on the actual usage time.
Q: Can I disable auto-checkout?
A: Auto-checkout is automatically configured based on the plan type and cannot be disabled individually. All plans have auto-checkout at the end of their usage period.
Q: The "Record payment" button doesn't show up
A: The button does not appear on a stay with a ¥0 outstanding balance (already settled), or on a stay that has no postpaid balance to begin with (a fully prepaid stay).
Q: Can I record a receipt for more than the outstanding amount?
A: No. Entering an amount greater than the outstanding balance returns "The amount received does not match the amount due" and is not recorded. Handle any excess separately, for example with a refund.
Related Pages
- Check-in List
- Check-in Configuration
- Unlock Lab
- Reservation Creation & Editing
- Membership Plans and Usage Quotas
- Ticket Books
Last updated: 2026-09-08 - Documented recording a receipt against a postpaid balance ("Record payment" button, partial receipts allowed) (Epic #3421 / #3428)