Time Slot Booking Help (Member)
Overview
Members with an active membership can sometimes book facility time slots for free (¥0). The same time slots available to paying guests are accessible to members as a membership benefit — with no payment required.
Only time slot plans your facility has marked as "covered" are free. If the admin has not added this time slot plan to the membership's covered reservation plans, you will be charged the regular rate (the same as a guest) even as a member. See Membership Plans and Usage Quotas for details.
This guide explains how to use the time slot booking feature in the Member App.
Booking Flow
- Select a date on the calendar
- Choose a time slot
- Review and confirm the booking
- Booking confirmed
Detailed Features
Feature 1: Selecting a Date on the Calendar
Access the booking calendar by opening the Go Portal (go.unlockos.io/{slug}), logging in, and tapping the Booking option. The monthly calendar is displayed once you enter the booking flow.
- Today's date is highlighted in blue
- Past dates are grayed out and cannot be tapped
- Use the left and right arrow buttons to navigate between months
- Tap the date you want to book to view available time slots for that day
Feature 2: Selecting a Time Slot
After selecting a date, the list of available time slots for that day is displayed.
Each slot shows:
| Item | Description |
|---|---|
| Slot Name | Name of the slot (e.g., "Morning Session") |
| Time | Start to end time (e.g., 09:00 – 12:00) |
| Day Type | Weekday or Weekend (shown in the header) |
| Price | Member benefit: ¥0 if this plan is covered by your membership; the regular rate (same as a guest) otherwise |
| Remaining | Number of slots still available |
- Tap the slot you want to proceed to the confirmation screen
- Fully booked slots (red dot) cannot be tapped
Feature 3: Reviewing and Confirming the Booking
The confirmation screen shows the full details of your booking.
| Item | Content |
|---|---|
| Date | The date you selected |
| Slot | Name of the slot you chose |
| Time | Start to end time |
| Price | Struck-through price + Member benefit: ¥0 for covered plans; the regular rate otherwise |
For covered plans, a note explains that the booking is covered by your membership's free quota. If you have already used up this month's free quota, a note reflects the facility's overage policy (charge or block) instead.
Review the details and tap Confirm to finalize your booking.
Feature 4: Booking Confirmed
When your booking is complete, the confirmation screen is displayed.
- The date, time, and slot name are shown
- Your reservation ID is displayed for reference
- Tap Back to Calendar to book additional slots
Feature 5: Checking Your Quota
Depending on your membership plan, there may be a limit on the number of reservations allowed per billing period. You can check your current usage on the Home screen via the quota progress bar.
| Display | Meaning |
|---|---|
| 0 / 10 | Reservations used / limit for this period |
| Bar color | Changes based on usage percentage |
If your quota is exceeded, additional bookings will be rejected. Contact the facility for quota-related inquiries.
Frequently Asked Questions
Q: Is booking really free for members?
It depends on whether the time slot plan is one of your membership's covered reservation plans. If it is, the booking is confirmed at ¥0 with no payment screen (unless you've exceeded this month's free quota — see the facility's overage policy). If the plan is not covered, you'll be charged the regular rate, the same as a guest.
Q: Why isn't this time slot free for me?
Facilities choose which time slot plans their membership's free quota applies to. If the plan you're booking isn't on that list, you'll be charged the regular rate even as a member. Contact the facility to find out which time slot plans are covered.
Q: No time slots are shown
The facility may not have configured time slots for that day. Try a different date. If the feature is unavailable at all, the facility may not have enabled the Time Slot Booking plan.
Q: The slot shows "Full" and I cannot book it
The available count for that slot has reached 0. Members and guests share the same pool of available slots, so guests may have already filled them. Please choose a different date or time.
Q: I have reached my quota limit
You have used all available reservation credits for this billing period. Depending on your plan, unused credits may not roll over. Contact the facility for assistance or to request a quota increase.
Q: I want to cancel a reservation
In-app cancellation is not currently supported. Please contact the facility directly.
Troubleshooting
"Booking failed" error message
Check the following:
- Verify your internet connection
- Confirm your membership has not expired (check "Valid Until" on the Home screen)
- Confirm you have not exceeded your quota limit
- Reload the page and try again
- If the issue persists, contact the facility
Slot list fails to load
If "Failed to load slot information" appears, reload the page and try again.
The time slot still shows a price even though I'm a member
See "Why isn't this time slot free for me?" above — the facility may not have added this time slot plan to the membership's covered reservation plans.
Related Pages
- Time Slot Booking Plan Configuration (Admin)
- Time Slot Booking (Guest)
- Booking Management Dashboard
- Membership Usage Quotas
- Member & Subscription Bookings
Last updated: 2026-07-18 - Documented that the free quota is scoped to covered reservation plans (#1950)