Payments
Overview
In the UnlockOS Guest Booking App, payment happens after email verification (OTP), at the confirmation step, when a plan has a fee. Prepayment is the standard case. Plans with a ¥0 fee skip payment entirely and confirm your reservation immediately.
Supported payment methods:
| Method | Type |
|---|---|
| Credit card / Debit card | Inline card entry |
| Apple Pay | Wallet payment |
| Google Pay | Wallet payment |
| Link (email one-click) | One-click checkout via saved card |
| PayPay | Redirect-based QR payment |
Paying by Card, Apple Pay, or Google Pay
- Enter your card details on the payment form, or tap Apple Pay / Google Pay
- Tap the Pay button
- Do not close the screen while payment is processing — closing the screen may cause the payment to fail
- Once payment succeeds, you will be taken automatically to the booking confirmation screen
For Apple Pay / Google Pay: Your device must support Touch ID or Face ID authentication. Make sure a valid card is registered in your wallet app.
Paying by PayPay
PayPay and similar methods use a redirect-based flow.
- Select PayPay as your payment method and tap Pay
- You are taken full-screen to the PayPay app (or browser)
- Approve the payment in PayPay
- After approval, you are returned to the booking app and your reservation is confirmed automatically
Your pending payment is saved even if you close the browser. If you close the browser mid-flow, re-open the app — it will check the payment status automatically. If your PayPay approval went through, the reservation will be confirmed without any further action on your part.
Resuming an Interrupted or Declined Payment
If your card was declined or the payment was interrupted, you can retry from the reservation list.
- Open the Reservations tab in the navigation bar
- Find the reservation — it will show a Pay button
- Tap Pay to reopen the payment form
- Enter your payment details and complete the transaction
Approval-Required Plans (Pay After Facility Approval)
Some plans require the facility to approve your booking before payment is collected.
- Your reservation will show a Pending status immediately after booking
- Once the facility approves, you will receive a payment link by email
- Tap the link in the email, or use the Pay button in your reservation list to complete payment
- Your reservation is confirmed and your access code is issued after payment
Pay at Check-in (Facility Setting)
Some facilities collect payment at check-in rather than during booking.
- No payment form is shown at the time of booking
- Your reservation remains in Pending or Confirmed status
- Pay on the day of your visit at the front desk or kiosk
Saved Cards & Link
If you have previously paid using Stripe Link with the same email address, your saved card may appear as a one-click option at checkout. Just tap it to pay without re-entering your card details.
To manage saved cards (add or remove), use the Stripe Link portal. There is no in-app option to delete saved cards directly.
Frequently Asked Questions
Q: My card was declined. What should I do?
A: Double-check your card number, expiry date, and security code (CVV), then try again. If the problem persists, try a different card or contact your card issuer. A declined card may also indicate that your spending limit has been reached.
Q: I approved PayPay but my reservation is not confirmed.
A: It may take a few seconds after approving in PayPay for the status to update. Wait a moment, then check your reservation list. If it still shows as pending, tap the Pay button on that reservation to re-check the payment status. If the problem continues, contact the facility.
Q: I closed the payment screen. Where do I go to finish paying?
A: Open the Reservations tab and tap the Pay button on the reservation in question. The payment form will reopen so you can complete the transaction.
Q: Are my card details stored?
A: Card details are not stored in the app. They are managed securely through Stripe Link. If you prefer not to save your card, you can skip the Link registration step.
Q: How do refunds work?
A: Refund policies vary by facility. Please see Cancelling a Reservation for details.