My Page Help
Overview
My Page (member.unlockos.io/{facility-slug}/mypage) is where you can view and edit your profile, check your active membership plan, view billing history, cancel your membership, check and buy ticket books, switch the app language, and log out.
If you have multiple active subscriptions, each is shown as an independent card with its own plan info, payment management, billing history, and cancel button.
Detailed Features
Feature 1: Viewing and Editing Your Profile
The profile card at the top of the screen shows your registered information.
| Field | Description |
|---|---|
| Email address | The email used to log in (cannot be changed) |
| Name | Your registered display name |
| Phone number | Contact phone number |
| Address | Registered address |
| ID number | Required by some facilities (optional) |
Tap Edit to open the profile edit modal.
How to Edit Your Profile
- Tap Edit
- Enter the updated information (name, phone number, address, nationality)
- Tap Save to apply changes
Only the fields you modify are saved. Your email address cannot be changed as it is your login ID.
Feature 2: Viewing Your Membership Plan
Each active subscription is shown as its own card. If you hold multiple subscriptions, they appear as separate cards on the page.
Each subscription card displays the following plan information:
| Item | Description |
|---|---|
| Plan Name | The name of the subscription plan |
| Status | active, past_due, etc. |
| Next billing date | For paid plans, the date of the next charge |
If you do not have any active memberships, a "No subscription" message is displayed. Visit the Home screen to apply for a plan.
Feature 3: Payment Management (Paid Plans Only)
Each paid subscription card has its own Manage payments button and billing history section, scoped to that subscription only. Changes or history from one subscription do not affect other subscription cards.
Stripe Customer Portal
Tap Manage payments on a subscription card to open the Stripe Customer Portal for that specific subscription. From there you can:
- Add or change your credit card
- View upcoming billing dates
- Remove a payment method
Billing History
A list of past invoices for that subscription is shown below the portal button.
| Item | Description |
|---|---|
| Date | Billing date |
| Amount | Amount charged |
| Status | Paid / Pending / Failed |
| Receipt | Tap to open a Stripe-issued receipt PDF |
Feature 4: Cancelling Your Membership
Each active subscription card shows a Cancel membership button. Cancellation is per-subscription — you cancel only the specific subscription whose card you tap.
How to Cancel
- Find the subscription card you want to cancel
- Tap Cancel membership on that card
- In the confirmation dialog, tap Confirm cancellation
- A success message is displayed
Important:
- The facility may have set a cancellation deadline. Please read the note shown on screen.
- After cancellation, you can continue using the service until the end of the current billing period.
- Cancellation cannot be undone.
Feature 5: Ticket Book Balance and Purchase
If you hold an active ticket book balance (credit), a Ticket Books card appears below your profile information.
| Display | Description |
|---|---|
| Remaining balance | "N remaining" (count unit) or "N hours remaining" (hours unit). If you hold both units, both are shown |
| Balance gauge | For count units, filled dots visualize the remaining balance (up to 10 dots; anything beyond that shows as "+N") |
| Expiry warning | If your next expiry date is within 30 days, an "Expires in N days" warning is shown (highlighted in red within 7 days) |
This card does not appear if your ticket book balance is 0 (i.e. you hold none).
Below it, a Ticket Books button is always shown. Tapping it opens the ticket book purchase and balance page (/{facility-slug}/tickets). Even a member with no balance can purchase from this button.
Ticket books themselves are only purchasable when the facility has ticket books enabled and has at least one product on sale. See the Ticket Books help for details on creating, purchasing, and using them.
Feature 6: Switching Language
The language selector at the bottom of the page lets you change the display language.
| Supported Languages |
|---|
| Japanese |
| English |
Your preference is saved on your device and used on your next visit.
Feature 7: Logging Out
Tap Log Out to open a confirmation dialog. Once confirmed, your session ends and you are redirected to the facility's top page.
Logging out while checked in does not affect your access to the facility door. When you log back in, the session will be shown as ended.
Frequently Asked Questions
Q: I want to change my email address
The email address is used as your login ID and cannot be changed within the app. Please contact the facility.
Q: No billing history is shown
Free plans do not generate invoices, so no history is displayed. For paid plans, billing history is shown per subscription — if a specific subscription's history is empty, the first billing cycle for that subscription may not yet have occurred.
Q: The Customer Portal won't open
This may be a temporary network issue. Reload the page and try again. If the issue persists, contact the facility.
Q: The Cancel button is not visible
The cancel button is only shown on each active subscription card. If a subscription is already cancelled, past due, or otherwise inactive, the cancel button will not appear on that card.
Q: The Ticket Books card doesn't appear
The Ticket Books card is hidden when your balance (credit) is 0 — either you haven't purchased one, or every credit you had has expired or been used up. The Ticket Books button below where the card would be always appears regardless of balance, so you can purchase from there.
Troubleshooting
Profile changes are not saving
Check your network connection, reload the page, and try again.
"Failed to cancel membership" error
You may have passed the facility's cancellation deadline. Please contact the facility directly.