Member & Subscription Bookings
Overview
If you have an active subscription (membership) at the facility, you can access member-only plans and benefits after logging in. This page explains how membership benefits work and what to look for when booking.
You must be logged in via email OTP to access member benefits. Member-only plans and discounted pricing are not shown when you are not logged in.
Recognising Member-Only Plans
Plans reserved for members are marked with a "Members only" badge. These plans are only visible and selectable when you are logged in with an active subscription.
| Display | Meaning |
|---|---|
| Members only badge | Available to logged-in members with an active subscription |
| Standard plan | Open to all guests, members and non-members alike |
Monthly Quota Banner
After logging in, a banner at the top of the booking screen shows how many bookings you have remaining this month.
Example: "Member benefit: N bookings remaining this month"
This banner is informational. What you are actually charged is always determined by the confirmation screen (see below).
Only plans your facility has marked as "covered" are free. Each membership plan lets the facility select which regular plans its free quota applies to. If the plan you're viewing is not on that list, you will be charged the regular rate even as a member. The banner's remaining count is a general indicator — check the confirmation screen to see whether the plan you're booking is covered.
When quota is available
- On the confirmation screen, the total shows as ¥0 or with a struck-through free label — but only for covered plans.
- Proceed to confirm your booking as normal.
When you reach your limit (the banner turns amber)
The behaviour at the limit depends on the facility's policy:
| Facility policy | What happens |
|---|---|
| Overage charged | You can still book at the standard rate. The banner shows the applicable charge. |
| Blocked | No further bookings are possible this month. The banner explains this. |
Check the banner text to see which policy applies at your facility.
What You'll See on the Confirmation Screen
The final confirmation step displays different pricing depending on whether the selected plan is covered by your membership's free quota:
| Situation | Display |
|---|---|
| Covered plan, within quota | The total is struck through and shows ¥0, with a note: "This booking is covered by the free quota of your '(plan name)' membership benefit" |
| Covered plan, quota exceeded (facility charges overage) | The regular price is shown, with a note: "Your membership benefit applies, but this exceeds this month's free quota — the overage will be charged" |
| Covered plan, quota exceeded (facility blocks overage) | The regular price is shown, with a warning: "You have used up this month's free member quota. This booking may not be confirmable" |
| Plan not covered | The standard guest price is shown as-is. No membership-benefit note is displayed |
If you have reached the maximum number of concurrent reservations you can hold (see below), a warning is also shown on this screen — but only for covered plans.
Types of Quota
Facilities may measure your quota in different ways:
| Quota type | Description |
|---|---|
| Number of bookings | Maximum bookings allowed per month |
| Hours used | Maximum total hours of use per month |
| Concurrent reservations | Maximum number of active reservations you can hold at one time |
When you reach the concurrent reservation limit
If you already hold the maximum number of active reservations, the confirm button is disabled and a warning is shown. Once an existing reservation ends or is cancelled, you will be able to make a new one.
Frequently Asked Questions
Q: I can't see member pricing
A: Please make sure you are logged in via email OTP. Member-only plans are not displayed unless you are logged in. Try refreshing the page after signing in.
Q: I've hit my monthly booking limit
A: It depends on your facility's policy. If the facility allows overages, you can still book at the standard rate. If bookings are blocked, you won't be able to make further reservations until next month. Check the amber banner message or contact facility staff for details.
Q: The confirm button is greyed out and I can't proceed
A: You may have reached the concurrent reservation limit — the maximum number of active reservations you can hold at the same time. Check your reservation list and wait until an existing reservation ends or cancel one to free up a slot.
Q: Why isn't this plan free for me?
A: Facilities choose which reservation plans their membership's free quota applies to. If the plan you're viewing isn't on that list, you'll be charged the regular rate even as a member. Contact the facility to find out which plans are covered.
Q: Can non-members book this plan too?
A: Yes, in most cases. The covered-plans setting only controls whether a booking is free — it does not restrict who can book. Aside from plans marked with a "Members only" badge (selectable only by members), non-members can book any plan at the regular rate.
Related Pages
Last updated: 2026-07-18 - Documented free-quota scoping via covered reservation plans (#1950)