Member Signup Help
Overview
The signup screen at member.unlockos.io/{facility-slug}/signup allows you to select a membership plan and register as a member. Login uses OTP (one-time password) email authentication.
Depending on the plan, one of three paths applies after you complete the intake form:
| Path | How it works |
|---|---|
| Standard | Free plans activate immediately; paid plans proceed to Stripe payment and then activate. |
Manual activation (auto_approve=false) |
You pay immediately, but your membership is held as "Pending approval" until a staff member activates it. |
| Apply first | You submit an application with no payment. Staff review the application and, if approved, you receive an email with a link to complete payment. |
Detailed Features
Feature 1: Reviewing Plans and Starting Signup
The Landing page (shown when you are not logged in) displays all available membership plans for the facility.
A ← Back button is always visible in the top-left header throughout the signup flow, allowing you to return to the plan list at any point.
| Item | Description |
|---|---|
| Plan Name | The name set by the facility |
| Description | Benefits and details (if provided by the facility) |
| Price | Monthly fee (free plans are shown as "Free") |
| Recommended badge | Automatically assigned to the highest-priced plan |
Tap Apply to start the signup flow for a plan.
Feature 2: Logging In with OTP Email Authentication
A valid email address is required to sign up.
Steps
- Tap Apply — a login dialog will appear
- Enter your email address and submit
- Enter the one-time password (6-digit code) from the email you receive
- Once verified, you will automatically proceed to the next step
Note: The OTP expires after a short time. If you do not receive the email, check your spam folder or request a new code.
Feature 3: Intake Form
Some facilities require additional information at signup.
- Required fields are marked with a red asterisk (*).
- Fill in all required fields before proceeding.
If the facility has not configured an intake form, this step is skipped.
Feature 4: Confirming Your Subscription (Paid Plans Only)
For paid plans, a confirmation screen shows the amount due for the first billing cycle before you are charged.
| Item | Description |
|---|---|
| First billing amount | May be prorated if you are joining mid-period |
| Description | Additional notes from the facility |
Review the details and tap Proceed to Payment.
Note: Plans that use the apply-first flow skip this step entirely during initial signup. Payment is completed later, after your application is approved.
Feature 5: Credit Card Payment (Paid Plans Only)
Paid plans are processed through Stripe's secure payment form.
Steps
- Enter your card number, expiry date, and security code
- Tap the Pay button
- If 3D Secure authentication is required, your bank's confirmation screen will appear
- After payment is complete, you will be automatically redirected to the completion screen
Card information is processed directly by Stripe, not stored by UnlockOS.
Feature 6: Signup Complete
Once your application is submitted, the result is shown:
| Result | Meaning |
|---|---|
| Active | Your membership is immediately active. You can check in from the Home screen. |
| Pending approval | You have paid, but facility staff still need to activate your membership. You will be notified by email when approved. |
| Application submitted (awaiting review) | Your application has been received with no payment taken yet. Staff will review it and send you an email when approved. Return to the Home screen after receiving the approval email to complete payment. |
After payment is confirmed (the Active or Pending approval result), you will be automatically returned to the Home screen after a few seconds. No manual navigation is needed.
Frequently Asked Questions
Q: I did not receive the OTP email
Check your spam folder. If it is not there, wait a few minutes and request the code again. Also verify that you entered your email address correctly.
Q: I already have an active membership — what happens?
If you have an active subscription, accessing the signup page will automatically redirect you to the Home screen.
Q: Do I need to enter payment information for a free plan?
No. Free plans do not require any payment information. After completing the intake form, your application is submitted immediately.
Q: I see the error "Plan is full (PLAN_FULL)"
The facility has reached its maximum number of members. Please contact the facility.
Q: I see the error "Already subscribed (ALREADY_SUBSCRIBED)"
You are already enrolled in this plan. Check your current plan on the My Page screen.
Q: I submitted my application but have not received an approval email
Your application is still under review by the facility. Processing times vary by facility — if several days have passed, please contact the facility directly. Once approved, you will receive an email containing a link to complete payment. Check your spam folder if you are not seeing the email.
Troubleshooting
"Payment failed" error
- Check that your card number, expiry date, and security code are correct
- Confirm your card has not reached its spending limit
- Try a different card
- If the issue persists, contact the facility
The page froze during signup
Reload the page. If the freeze occurred during the payment step, check whether your card was charged before contacting the facility.