Booking Forms & ID Documents
Overview
Some facilities ask you to fill in an extra form during booking. It appears at the final confirmation step, below the standard guest info screen (name and contact details are handled separately and are not repeated in the form).
You cannot proceed to the next step until all required fields are completed.
Types of Fields You May See
Depending on the facility's settings, the form may include any of the following:
| Field Type | Description |
|---|---|
| Text input | Short free-text answer (single line) |
| Selection | Choose one option from a provided list |
| Date | Pick a date using a calendar picker |
| Long text | Multi-line free-text answer |
| Image / file upload | Attach a photo or document file |
Fields marked as required must all be filled in before you can continue.
Uploading an ID Document
Some facilities require you to upload a photo of an ID document (such as a driver's licence or passport) for identity verification. This appears as an image / file upload field in the form.
How to upload
- Tap the "Choose file" or "Take a photo" button on the upload field
- Take a photo with your phone's camera or select an existing image from your device
- Once the upload is complete, a preview will be shown
- To replace the file, tap again and choose a new one
Your document is stored securely. Uploaded files are transmitted through secure storage to the facility.
Auto-fill with UnlockPass
If you are signed in via email verification (UnlockPass), answers you submitted on a previous visit may be automatically filled in to save you re-typing.
- You can edit any pre-filled answer before submitting
- Whether previous answers are reused depends on the facility's policy — some facilities ask you to fill in the form fresh each time
For more about UnlockPass, see How to make a reservation.
Forms at Check-in
Depending on the facility's configuration, a similar form may also appear in the check-in panel. If it does, complete all required fields and uploads before finalising your check-in.
Frequently Asked Questions
Q: Why am I asked to upload an ID document?
A: The facility requires identity verification as part of their check-in policy. This is a facility requirement, not something UnlockOS mandates across all properties.
Q: Can I reuse my answers from last time?
A: If you are signed in with the same email address (UnlockPass), your previous answers may be auto-filled. Whether this happens depends on the facility's settings. You can always edit the pre-filled answers before submitting.
Q: The form won't let me submit / proceed
A: Check that every required field (marked "Required" or with a ★) has been filled in. If there is a required image upload field, you must attach a file before you can move forward.
Q: Is my document stored safely?
A: Uploaded files are sent through secure storage. For details on how your data is handled, please refer to the facility's privacy policy.